Update: 03.31.06 - I took the iMac to CompUSA today, and they checked it out and ordered a new SuperDrive. It should be here in three days.

My Apple SuperDrive is on the fritz. The drive will accept CDs, but not DVDs. No DVD disc will play or is able to be read. I chatted with Apple tech support and they concluded the drive has failed, or is about to fail. That’s the bad news.

The good news is that it won’t cost me anything. Although this is covered by the factory warranty, I also have the Apple Protection Plan, just incase something like this happens a day and a year after I bought it. I just have to bring it to my local CompUSA store, and they will take care of the rest.

This used to be a DIY (do-it-yourself) Apple part, but starting with the iSight iMacs, the drive has to be installed by an authorized Apple tech center. I know I could have installed it, but if they won’t let me, that’s the way it goes.

Oh, and for those of you dying to know, my Apple tech’s name was Abhishek. Outsourcing– god help us all.

This article was written by Bryan Los on Friday, March 24th, 2006 at 8:57 PM and is filed under My Lizard. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.